WellMe Concierge Privacy Policy

Effective Date: 3rd October, 2025

WellMe Concierge (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our wellbeing concierge services.

1. Information We Collect

When you engage with WellMe, we may collect the following types of information:

• Personal Information: Name, email address, phone number, residential address, and any preferences or other information you provide related to self-care appointments or activities.
  
  
• Financial Information: Payment card details you supply for the purpose of booking services. These details are securely passed on directly to third-party service providers. WellMe Concierge does not store or retain your payment information.
  
  
• Work or Lifestyle Information: Any relevant details you choose to share to assist us in tailoring wellbeing services to your needs (e.g., work schedule, wellbeing goals, or preferences).
  
  

2. How We Use Your Information

We use your information to:

• Arrange and manage bookings with service providers on your behalf.
  
• Communicate with you about your bookings, updates, and other Wellbeing Concierge services.
  
• Improve and personalise the services we offer.
  Comply with any applicable legal or regulatory requirements.
  
  

3. How We Share Your Information

We may disclose your information only as necessary to provide our services:

• Service Providers: Your name, contact details, and booking requirements will be shared with third-party providers (e.g., spas, therapists, wellness practitioners) to secure appointments.
  
  
• Payment Processing: If a deposit is required to secure your booking, we will call you to obtain your bank card details and make the booking over the phone. WellMe does not store or retain your financial information and will enter them directly into service providers’ booking systems on your behalf.
  
  
• Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to protect our rights, comply with legal obligations, or ensure safety.
  
  

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. While we implement appropriate safeguards, no method of data transmission over the internet or electronic storage is completely secure.

5. Data Retention

• Personal information is retained only for as long as necessary to provide our services and comply with legal obligations.
  
• Financial information is never stored by WellMe Concierge.
  
  

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
  
• Request corrections to ensure your details are accurate and up to date.
  
• Request deletion of your personal information where appropriate.
  
  

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website or communications may include links to external websites. WellMe Concierge is not responsible for the privacy practices or content of those third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.